Thank you for purchasing our products! We strive to provide high-quality datasets, but we understand that sometimes things don’t go as planned. Here’s our refund policy:
Eligibility for Refund
Returns: We accept returns for both defective and non-defective products. Customers must initiate a return request within 90 days of receiving the product.
Exchanges: We accept exchanges for both defective and non-defective products.
Non-Delivery: If you haven’t received the product within 24 hours of purchase, you are eligible for a full refund.
Incorrect Data: If the product does not match the description or contains errors, you can request a refund within 90 days of purchase.
Duplicate Purchase: If you accidentally purchased the same product twice, we could issue a refund for the duplicate purchase.
Refund Process
Contact Us: Please reach out to us via email at [email protected] with your order details and a brief explanation of the issue.
Verification: We will verify your purchase and the issue.
Refund Issuance: If your request is approved, we will process the refund within 3 business days.
Holiday Period: During Christmas holidays, our refund window will extend to 104 days.
Note: All the refunds will be received by mail and return label will be included in the delivery. Customers will bear no extra cost on eligible refunds.
Non-Refundable Cases
Delivered Data: Once the product has been received, it is non-refundable after 90 days have passed.
Custom Orders: Customized products are non-refundable unless there is a significant error on our part.
Contact Information
For any questions or concerns, please contact us at [email protected] with your order number. We are here 24/7 to help!
